If you have any issue when using Glints website, you can contact us to email@example.com with a subject (your main issue) and please provide the following data to make our team easier to identify your issue:
1. Chronology of the problem and when it occurred:
2. Screenshot/video of the problem page:
3. Screenshot of the console log on the problem page (right-click on problem page->inspection->Console/log):
How to access the console log:
- right-click on problem page, then click inspection
- Click console, and take a screenshot
4. Link on the problem page:
5. The email address registered with the Glints Account:
Please note that all reports, suggestions, and questions you ask here will be followed up by contacting you via email. Therefore, we recommend checking your email inbox regularly.
If you experience problems when using the Glints App, you can simply shake your device when opening the Glints application. You will be directed with the options "Report a bug", "Suggest a Fix", and "Ask a question".
When you select "Report a bug", you can complete all the information needed for us to pass on to the relevant team for investigation.
After that, if you want to share the screenshot or screen recording on the driving page, you can choose one of the options as below screenshot shown:
If you want to take a screen recording, you can click "Take Screen Recording" and you can follow the steps below:
After clicking the option, you will see a message appear and you can click "Start Now".
Next you will be redirected to a page that drives with a red button to start recording. You can click the button to get started.
After that, the recording on the driving page began to be recorded. To share the screen recording using voice, you can activate it with a click of the microphone, and to stop recording, you can click the red box button.
If you want to take a screenshot directly from the form, you can select "Take screenshot" and it will be redirected to the next page. You will see the camera logo, and you can click to take a screenshot.
Once you've completed the form, you can click submit to submit to our team.