FAQ: Ticket Refund

Can I Apply for a Refund?

Refunds are only valid if:

• Class canceled by Glints ExpertClass
• Participants do not get a zoom link to take the class you have purchased

Refunds are not valid, if:

• Participants cannot attend classes due to personal reasons (time, forgetting, connections, etc.)
  The class that is followed is a class organized by the Partner.

How Do I Apply for a Refund?

Send an e-mail to hi@glints.id, with the subject: GEC Refund, include personal data in the body of the e-mail in the following format:

• Name
• E-mail
• Mobile Phone Number
• Classes Attended
• Proof of Transaction
• Reason for Refund

When Will the Refund Be Sent?

Refund will be processed a maximum of 14 working days after we process your refund request.

Will I Get a Notification After My Refund Has Been Processed?

You will receive a notification in the form of an automatic e-mail from Xendit containing the transaction information.